Frequently Asked Questions
Have questions? We’ve got answers
Below you’ll find some of the most common questions our clients ask about our services, along with clear and helpful answers to guide you.
SolvdIT offers Business Process Outsourcing (BPO) solutions such as customer support, data processing, back-office administration, debt collection, and bookkeeping services. We help organisations streamline operations, improve efficiency, and reduce overheads.
Our clients include private sector firms across South Africa, Kenya, and the United States.
We combine global expertise and local excellence, driven by a leadership team with over 30 years of international experience in corporate strategy, Business Process Outsourcing (BPO) offerings, financial efficiency, and risk management.
We operate from Johannesburg and Nairobi, with extended virtual teams supporting clients globally, including across the USA.
Yes. SolvdIT is fully compliant with various strict internal information-security and confidentiality protocols applied to every project.
Our VAs have experience in finance, real estate, insurance, professional services, marketing, and e-commerce, allowing for quick integration into your workflow.
Our VAs handle administrative, executive, marketing, and operational tasks, including:
- Calendar management
- Email correspondence
- Data entry and CRM updates
- Invoicing and bookkeeping
- Research and report preparation
- Social media scheduling
We use real-time dashboards, key performance indicators (KPIs), and quality audits to ensure consistent service delivery. Regular reports keep clients informed of results and improvements.
Yes. You can hire a dedicated VA who works exclusively with your business. We offer flexible full-time, part-time, or project-based options.
All VAs complete structured training in communication, time management, and software tools such as Google Workspace, Microsoft 365, HubSpot, Salesforce, and Canva.
Yes. Our VAs and BPO Agents are English-fluent professionals based in South Africa and Kenya, supporting clients in these countries as well as across the USA, with flexible schedules.
Yes. Each engagement begins with a needs assessment to design a tailored workflow, technology integration, and dedicated support team aligned with your goals.
All team members sign non-disclosure agreements (NDAs) and work within secure, monitored environments using encrypted systems and access controls.
Communication is seamless via Zoom, Teams, Slack, or email. Clients are also assigned an Account Manager to ensure ongoing performance monitoring and feedback.
We offer hourly, monthly retainer, and dedicated staffing plans, each designed for scalability and transparency. Our monthly rates start at as little as $1,800 for a dedicated VA, with options based on task volume and business needs.
We can onboard and assign a VA within 3–5 business days once your requirements are confirmed. Larger BPO teams can be mobilized within 2–3 weeks.
Simply contact us at info@solvditsolutions.com or fill out the inquiry form on our website. We’ll schedule a discovery call to tailor your outsourcing or VA solution. (Meta: Contact SolvdIT BPO via info@solvditsolutions.com to begin your outsourcing journey.)